Parts Warranty Policy

All New EAPL Replacement parts are warranted to be free of defects in material and manufacture workmanship under normal use and service. Warranty coverage period is not to exceed 18 months from original invoice date with the exception of parts otherwise noted below:

Diesel Engine Parts

EAPL engine parts (i.e. Liners, Sleeves, Blocks, etc.) are warranted to be free from defects in material and workmanship for a period of 6 months after installation, not to exceed 12 months from original invoice date.

General EAPL Responsibility & Limitations

If claim procedure has been followed and EAPL determines the claim as approved, the following describe EAPL's maximum responsibility.

Parts: EAPL, at its option, will replace parts needed or credit the customer's account.

Other than as expressly provided hereby, EAPL shall not, under any circumstances, be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, transportation and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result from the sale, installation, or use of these parts. Any tampering or altering of a EAPL product voids the Warranty and become sole responsibility of the owner. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather conditions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty.

Claim Procedure:

1)  Customer shall notify EAPL regarding a warranty claim using our EAPL portal Provide contact information and email . Claim description is required with every claim and is responsibility of customer to complete all information requested in a timely manner.

2)  If determined by our Claims department that more information is required or parts are required to properly evaluate the failure, the customer will be notified and an RGA (Return Goods Authorization) will be generated, no parts will be accepted without an RGA. Failure to cooperate may void the claim due to lack of information and/or parts requested (EAPL reserves the right to examine every part subject to the claim under this Warranty). Only parts under Warranty that are suspected to have failed are allowed to be returned in used condition with our prior authorization. All parts returned to EAPL must have original labels and be properly packaged for shipping. EAPL Warranty will be void if returned merchandise is damaged due to improper packaging or neglect. Coverage will also be void if any third party delivering such merchandise has damaged the product.

3)  If a Warranty Claim is denied all parts submitted for examination to EAPL will be kept for 30 days only.

This Warranty is provided only to direct EAPL customers and not to any other parties